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{# PRIVACY_I18N_V1 (18/09/2026) : paragraphes rendus traduisibles. Les paragraphes passent par la balise de bloc et non par la balise simple : ce sont des phrases completes, un decoupage ligne par ligne produirait des traductions incoherentes. Les liens sont passes en VARIABLE : la balise de bloc refuse le HTML dans son corps et Django ne compilerait pas. Restent hors traduction : l'adresse et le numero RCS de MGai, la date de mise a jour, les adresses e-mail et les URL. ATTENTION : ne jamais citer un nom de balise entre accolades dans un commentaire de ce fichier - Django le lit comme une vraie balise. #}

Privacy Policy

Last updated: 14 September 2026

This policy explains how MGai (RCS Antananarivo 2024 B 01602, 1st floor, Staircase B, Door B104, FEFILOHA ARO Building, 10101 Antananarivo, Madagascar) handles personal data in the MyBooking.ai platform, including messages exchanged through WhatsApp.

What we collect

When you contact us on WhatsApp, we receive your phone number, the name shown on your WhatsApp profile, and the content of your messages, including any images or documents you send. If you have a booking with us, we also hold the data you provided when booking — name, contact details, dates of stay and payment status.

Why we use it

We use this data to answer your questions, manage your booking, send you practical information such as check-in reminders and access codes, and keep a record of our exchanges so that any member of our team can pick up a conversation where it was left.

We do not sell your data and we do not use it for advertising.

Who can see it

Your messages are visible to the staff of the property you are dealing with. Technically, they also pass through Meta Platforms Ireland Ltd, which operates WhatsApp, and are stored on our servers hosted in the European Union.

How long we keep it

Conversations are kept for as long as needed to handle your booking and any follow-up, and for the periods required by accounting and tax law where a transaction took place. Beyond that, they are deleted.

5. Your Rights

You can ask us what data we hold about you, have it corrected, ask for it to be deleted, or object to its use. You can also ask us to stop contacting you on WhatsApp — simply reply asking us to stop, and we will.

To exercise any of these rights, write to support@mybooking.ai.

WhatsApp specifically

Messages sent through WhatsApp are also subject to WhatsApp's own privacy policy. We only send you automated messages that relate to a booking you made — reminders, access codes, payment notices. We never send promotional messages on WhatsApp without your consent.

Change

If this policy changes, the date at the top of this page will be updated.

{# PRIVACY_I18N_V1 : version faisant foi. Ce texte est traduit par un automate dans 39 langues ; sans cette mention, chaque version constituerait un engagement juridique legerement different. #}

This policy is published in several languages. In case of any discrepancy between versions, the English text prevails.